[support]

The OpenDNS welcome page problem seems strange. Can you add your Android phone to the same profile and see if there is a difference?

No, you don’t need the OpenDNS Updater. That’s what the Dynamic DNS settings on the router is for.

Yes, checking the block proxy etc. box will block OOMA. As it currently stands, you have to leave it unchecked .

[support]

What do you mean by http://www.opendns.com/welcome test not working? Are you seeing the page that displays:

Oops…
You aren’t using OpenDNS yet.
Let’s fix that.

[support]

@skydogtookmycash The checkbox is used to block attempts to bypass parental control with VPN, proxy server, TOR, etc. Once a device gets on a VPN (for example), the router only knows that a connection is made out to the VPN server, but any web site can be visited by tunneling through the VPN (therefore, defeating parental control).

However, when that checkbox is checked, games such as Roblox may be blocked because the router cannot distinguish communications to a game server and communications to a VPN server. Servers may be white listed to avoid such blocking, but that technique does not work for Roblox. Because for Roblox the server IP addresses are dynamic and it seems not possible to get an exhaustive list. The only option for now is to leave it unchecked.

That said, the checkbox can be safely left unchecked when children are young and don’t have the technology knowhow. Or you don’t give children administrative rights on the PC so that they cannot install VPN on it.

BTW, visits to http://www.opendns.com/welcome should not be blocked either way. In case it is blocked when the box checked, you can close the browser and reopen it and the problem should go away.

[support]

Just found out that the OOMA does NAT on the Home port, so your PC will have an IP address assigned by the OOMA, making it invisible from the router. To put it in another way, from the router’s point of view, the OOMA and the PC is one device.

[support]

1. PC behind OOMA box: if the PC gets an IP address assigned by the router, it should be listed in connected devices. Othwise the PC is indistinguishable from the OOMA box.

2. Devices connected through WiFi extender: each device can be individualy assigned to different profiles, independent of the extender itself.

3. Custom DNS settings in parental control: if you use any filtering DNS service other than OpenDNS or Norton, you need to select this and enter the IP addresses manually.

4. System default DNS selection in parental control: use the DNS settings in the Internet Settings page, i.e., the IP addresses listed in the Status page.

5. Yes, the switch box is transparent.

6. That’s right, dnsomatic.com does not limit your choices of DNS service. But if you haven’t set it up and your Internet connection is DHCP, you can’t select OpenDNS Home in parental control.

7. Logging capability is the next feature to be delivered.

8. We have people set up the default either way. I guess it depends on what’s your idea for rule vs exception.

[support]

Thanks for asking. It’s taking longer than we expect…No “around the corner” yet, but hoping to see the corner soon.

[support]

Hmm…That’s really strange. What’s your hardware model?

When you find a good time spot, can you try resetting the router and start from scratch? You may want to create a backup before doing that. You can restore the backup after testing is done.

[support]

We’ve been fighting this issue with Amazon for a week – the listing kept messing up. The price has been restored, and it looks OK for now, albeit without the product description details. We’ll add the descriptions back as things settle down.

[support]

@mbrink44 Can you check whether the settings are actually saved? After saving the settings, go to another page (the Status page, for example), then come back to the Parental Control page again.

[support]

Let’s assume that you have two devices, A and B. A is connected to the pcWRT, therefore, will have IP address 192.168.10.x. B is connected to the Asus, and will have IP address 192.168.1.y.

A is able to contact B by the IP address 192.168.1.y. For example, you can ping B from A with the IP address 192.168.1.y. Or, access file sharing with the same IP address.

However, B cannot see A, since A is hidden behind pcWRT’s NAT. When A pings B, B thinks it’s pcWRT pinging. If you have a service running on A (for example, a web server), and you want it to be available to B. Then you need to set up port forwarding on the pcWRT.

Suppose you have a web server running on A on port 80. Then you need to enter these parameters:

1. Name: whatever you chose, e.g., Web Server
2. External Port: any number less than 65535, e.g., 8080
3. Internal Address: A’s IP address (192.168.10.x)
4. Internal Port: port of the web server running on A, i.e., 80 in this example.

After the above is done, you can access the web server running on A from B with http://192.168.1.14:8080 (i.e., the WAN IP address of pcWRT and external port above).

[support]

Thanks for letting us know. This was supposed to be in the last update, but we missed it. It will be in the next update.

[support]

@mbrink44 Setting the pcWRT as DMZ host should be fine. Alternatively, you can use port forwarding as described here: http://www.pcwrt.com/forums/topic/how-to-remote-control-the-pcwrt-router/.

If your Asus router WAN port is Gigabit, then your current connection method is recommended. But you need to pick a different subnet for the pcWRT LAN (the default 192.168.10.x should work fine). When you have different subnets, devices connected to the pcWRT network will be able to talk to devices connected to the Asus. But devices connected to the Asus won’t be able to initiate communication with those connected to the pcWRT unless you set up port forwarding on the pcWRT.

If the Asus WAN port is 100Mbps, then you can reverse the connection order of the Asus and pcWRT, i.e, connect the Asus to a LAN port on the pcWRT. Then you can set up the Asus as an Access Point. Devices connected to either router will be on the same network and will be free to talk to each other.

[support]

Please take a look at this post: http://www.pcwrt.com/forums/topic/how-to-remote-control-the-pcwrt-router/.

As described at the end of the post, you may need to set up port forwarding on your main router, if the pcWRT router doesn’t have a public IP address.

[support]

Please try resetting the pcWRT. The procedure below will wipe out all custom settings and restore factory default:
1. With the pcWRT router powered up, use a pin or pen tip to press and hold the reset button for 10 seconds. Then let go.

2. Wait for a few seconds. All lights on the router will blink once, and the router will reboot.

3. After the router comes up, you need to do the initial setup again. Internet should be restored after the initial setup.

Do not disconnect power during the process.

Let us know if that works. If you still have trouble, send email to [email protected].

[support]

Let’s try this:
1. Reboot the Arris.
2. After the Arris comes back on, reboot the pcWRT.

[Author]

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