@skydogtookmycash Thank you so much for your comments! Currently we only sell hardware with firmware preinstalled, since most users don’t know how to flash their routers and we won’t be able to support them if anything goes wrong. In worst case, they might end up bricking their routers in the process. That said, we do plan to support the firmware only option in the future as we expand and have better ways to deliver it.
Yes, we do plan to stay and won’t sell ourselves out (ha, even Skydog would have said that before they sold themselves out!). But seriously, we are proud of what we built, enjoy what we are doing, and do want the product to stay. Therefore, since the very beginning we made choices that would minimize the impact to our customers in case something out of our control drowns us. Such as using services such as OpenDNS to provide content filtering instead of building our own, and building it as a standalone router instead of a cloud based router.
We know that people want Skydog-like cloud based control, so we are currently building it (as an option, not a requirement). Features like email notification when router goes offline will be available once that’s done.
