[support]

You can find the user’s guide here: http://www.pcwrt.com/forums/topic/pcwrt-users-guide/.

If you have specific questions you can ask here and we’ll answer. Or you may send email to [email protected].

[support]

Can you send a screenshot to [email protected]?

[support]

Is Spotify currently blocked? If so, you can look at the logs page in raw format for the Android device and see what’s blocked for what reason. Then unblock those.

[support]

There’s no filtering for traffic between devices on the same network. 503 is a server error. Did it come from the IIS?

[support]

@dadmin There’s one KRACK attack against an AP: CVE-2017-13082 – Accepting a retransmitted Fast BSS Transition (FT) Reassociation Request and reinstalling the pairwise encryption key (PTK-TK) while processing it. Since our router only supports AP mode and does not support IEEE 802.11r, it’s safe to say that we are not affected. That said, we are looking into ways to mitigate some of the risks for unpatched clients when they are connecting to our router.

[support]

@stringer There’s one KRACK attack against an AP: CVE-2017-13082 – Accepting a retransmitted Fast BSS Transition (FT) Reassociation Request and reinstalling the pairwise encryption key (PTK-TK) while processing it. Since our router only supports AP mode and does not support IEEE 802.11r, it’s safe to say that we are not affected. That said, we are looking into ways to mitigate some of the risks for unpatched clients when they are connecting to our router.

[support]

In general, you need to disable both restrictions to play games with installed game client. However, if the game uses a limited number of root domains or IP addresses, you can try to white list those domains/IP addresses with the restrictions enabled.

To find out what is blocked for what reason, you can enable the restrictions, try to play the game, and then look at the parental control logs for blocked requests in raw format.

[support]

Please send a screenshot of the Wireless Settings page and the system backup file to [email protected]. We’ll check for any configuration issues. You can create a system backup file from the System Settings page by clicking the “Backup” button in the Backup/Restore Settings section. Thanks!

[support]

@tcannon777 Please send these screenshots to [email protected]: Status page, Cloud Settings, System Settings.

[support]

@CaptainDad Yes the fix is in. Please let us know if that solves your problem. You might need to wait for a couple of minutes before checking Internet status.

[support]

@tcannon777 You can compare the IP addresses to find out whether the pcWRT has a public IP address: log in the pcWRT, on the Status page find the Internet IP address. Then Google “My ip address”. Compare the IP address in search results with that on the Status page. If the IP addresses differ, you are behind NAT. You need your ISP to set up port forwarding for you or take you off NAT.

[support]

Sorry we won’t be able to support parental control on the Torch. Basically it’s a dead end device and we won’t put in continual efforts into it.

[support]

@tcannon777 Most likely your pcWRT router is behind NAT. Either it is connected after another router, or your ISP put you behind NAT. For the former, you need to set up port forwarding (described above), or put the pcWRT in the DMZ of the other router. For the latter, you need to contact your ISP.

[support]

@rthome Thanks for your feedback. Yes, looks like the Calendar buttons are hidden when parental control is not enabled for the Default profile. We’ll fix this and push out a firmware update soon.

[support]

Sorry to hear your troubles, and thanks for contacting us.

After you reset the router, were you able to connect to the router and load the router management pages again? Did it take you back to the initial setup process? If you were able to bring up the router management console but it didn’t take you back to the initial setup process, the the factory reset didn’t take effect. Let us know.

Can you check the WiFi LEDs on the router? Are those turned on?

If you can’t connect by WiFi, you might want to try connecting a computer by wire. Log in the router management console. Try to reset the router again from the System Settings page. Click the “Restore Factory Default” button in the “Backup/Restore Settings” section. After the router reboots, the WiFi LEDs should be on and you should see the “pcwrt” WiFi on your computer.

[Author]

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