[support]

Good to know that you figured it out! If you enabled remote control, then there are two ways to access the management pages: locally with your local router password, or remotely with your pcwrt.com username/password. These passwords work independently, i.e., changing one does not change the other. But whenever you change the pcwrt.com password, you need to sync up the remote control credentials locally in order to keep remote control functional.

[support]

@Sjado Thanks for asking. The product is ready. We are working with Amazon to ship inventory to them…taking longer than expected.

[support]

Thanks for asking. We’ll see if there’s a way to distinguish Skype traffic from VPN/proxy traffic.

[support]

Please send email to [email protected]. We need to gather more information to resolve this issue. Thanks!

[support]

He’ll need to log in with your credentials to change the settings remotely too. There are multiple ways he can get hold of your credentials. For example, if you forgot to log out, or if you use the same password for other things and the password of which he has knowledge of. Maybe you wrote down the password on a piece of paper, or saved it in your browser where he can take a peek when you stepped away without logging out from the computer. There are more technical ways also, such as packet sniffing on the network. The most imaginative I heard of was the kid installed a video camera on the wall so that he can watch the parent typing the password when logging on his computer.

[support]

@Sjado it’s now officially “around the corner”. We expect the new hardware to be available in a couple of weeks.

[support]

We didn’t do anything on our side. The router can only be managed from your local network, or remotely by logging in with your pcwrt.com user ID.

If you disabled remote control, then the router can only be managed from the local network.

Please follow our advices on disabling remote control, changing the password, and logging on via HTTPS only. Keep an eye on the settings and see if they change again.

[support]

As discussed before, you can do two tests.

Test 1: Save your parental control settings. Log out and log back in. Check the parental control settings. Do they remain intact?

Test 2: If the settings did not change in the above test, reboot the router. Log in and check the settings again. Do they remain intact?

If for both tests the settings remain unchanged, but the settings are changing by themselves again, then most likely someone is going in there to manually change the settings.

To reduce the number of ways the settings can be changed and identify the root cause:
1. Disable remote control: in Cloud Settings, uncheck “Enable Remote Management” and save.
2. In System Settings, under the Administration section, click “Change Router Password” to change the router management password.

You should do the above two steps from a device that is used exclusively by you, and access the router management pages via HTTPS. I.e., use https://pcwrt/, or https://192.168.10.1/. You’ll get a warning when you first load the page, just ignore the warning and move ahead.

After you do the above, log in periodically to check the settings. Again, only from a device that is used exclusively by you, and via HTTPS.

[support]

When you create a Calendar, the time ranges are allowed ranges, not blocked ranges. Is that what you did?

[support]

Did you enter email address when you performed the initial setup? If not, you can enter your email address in the System Settings page, in the “Backup/Restore Settings” section. Reboot the router after you enter email.

Please let us know if email is there but you still have problems.

[support]

Thanks for the additional info. We’ll see if we can reproduce and fix the problems you are having.

The IP acquisition fix will come in the next update.

[support]

Great suggestion! We’ll add this to our to-do list.

[support]

When you switch to Whitelist mode, all sites are blocked except those listed in the “Allowed URLs”. Therefore, IP phones won’t work unless the domains and IP addresses that the IP phone needs to access are listed in “Allowed URLs”.

It would be better to keep the filtering in Blacklist mode, and then add Calendars to further restrict access during certain time ranges.

[support]

Can you try the same test with a different device, e.g., another computer, a tablet or a phone?

[support]

Thanks for asking questions in our forums. For Netgear routers, you can use Netgear Live Parental Control, though it might not have all the flexibilities you want. There’s an app called Ginnie that helps you manage the router. You should be able to find more detailed documentation on Netgear’s website.

[Author]

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