User Profile: support

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Viewing 15 posts - 1,096 through 1,110 (of 1,273 total)
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  • in reply to: How to set up printing with pcWRT across a subnet #925
    support
    Keymaster

    @nman4ever Are you talking about a local printer or do you need Google Cloud Print?

    in reply to: pcWRT firmware v1.21.2 for TORONTO-N Release Notes #922
    support
    Keymaster

    Version 1.21.3 is now available. Please upgrade and see if the problems are fixed. Thanks!

    in reply to: Slow router throughput #918
    support
    Keymaster

    Yes, the Archer C7 pcWRT is ours. However, the 300Mbps TORONTO-N should be adequate for streaming in general. Are you experiencing buffering with WiFi? Is there any difference when you connect via wire? If you have problems with both, you might want to see if there’s any difference with parental control disabled.

    in reply to: pcWRT firmware v1.21.2 for TORONTO-N Release Notes #916
    support
    Keymaster

    Guys, thanks for the feedback! Xbox is broken for now. We’ll fix this and create a new update in the next few days. Sorry, there’s no “rollback” function right now. Maybe we should add that.

    in reply to: Guest network #906
    support
    Keymaster

    @Sulde Guest network is available since version 1.21. If your version is earlier than 1.20, you need to manually upgrade to v1.20 first. See instructions here: pcWRT firmware v1.20 for TORONTO-N is available for download.

    After you upgraded to v1.20, go to the System Settings page, click on “Check for Updates”. You might need to reload the System Settings page (or clean the browser cache) in order for this to work properly.

    in reply to: XBOX 360 console not showing up under "connected devices" #904
    support
    Keymaster

    @erikrini Currently the router uses ping to check if a device is connected. Xbox does not answer ping, therefore, it’s not listed in the Connected Devices section. This will be fixed in an upcoming update.

    In the meanwhile, you can use the Network Settings page to name the Xbox 360. In the “Hostnames and Static Leases” section, click the Add button. In the popup dialog, connected devices should appear under the Name dropdown. You can either identify the Xbox by name or IP address.

    Once you identified the device, save the name by clicking OK in the popup dialog. Then click Save at the bottom of the Network Settings page. After that, you can manage the Xbox in the parental control page.

    in reply to: Netflix streaming issues #903
    support
    Keymaster

    @Dan As it turned out, Netflix no longer request video streams by literal IP addresses. So blocking literal IP addresses will no longer block Netflix. And, if you want to set up a calendar for Netflix, take a look at this: How to set a calendar on Netflix.

    in reply to: Have Calendar be a Blacklist instead of whitelist? #894
    support
    Keymaster

    @RichardGV Thank you so much for bringing this up! I’ve created a separate topic for this, in case someone else run into the same problem.

    in reply to: pcWRT now available on dual band gigabit router #888
    support
    Keymaster

    @skydogtookmycash We just published the blog post. Any feedback is welcome!

    in reply to: Help with STEAM #842
    support
    Keymaster

    @mcpheex3 Update v1.21.2 is now available. We think we fixed the STEAM issue. Please check.

    in reply to: pcWRT firmware v1.21.1 Release Notes #841
    support
    Keymaster

    John, Update v1.21.2 is now available. We think we fixed the Status page issue. Please check.

    in reply to: How to set up OpenDNS #831
    support
    Keymaster

    @geekGirlFri The nohost return code means that dnsomatic cannot find the hostname passed in. Please check your dnsomatic.com page to see if you added the OpenDNS service and that it’s active. If the service is active, there’ll be a green thumb up button on the right of your OpenDNS service row.

    FYI, here’s the dnsomatic API reference page: https://dnsomatic.com/wiki/api.

    in reply to: pcWRT firmware v1.21.1 Release Notes #828
    support
    Keymaster

    John, thanks for the update. It turns out that the guest network feature might have introduced a bug in the Status page. We are fixing it now and you can expect an update in the next few days. Thanks!

    in reply to: pcWRT firmware v1.21.1 Release Notes #826
    support
    Keymaster

    John, thank you very much for the feedback! Since there were no changes for the Status page in the last two updates, the page should not be broken (in theory). You are the first one who reported such problems, so please let us know a bit about your network. I.e., how you connect to the Internet and how the devices are connected to the router.

    In the meanwhile, you can add new devices in the Network Settings page: in the “Hostnames and Static Leases” section, click the Add button. In the popup dialog, connected devices should appear under the Name dropdown. You can either identify the device by name or IP address.

    You can either use tools provided by the OS to identify the IP address of a device (for example on Windows, open a command line window and enter “ipconfig”), or open a browser on the device and enter http://192.168.10.1/myip.html.

    Once you identified the device, save the name by clicking OK in the popup dialog. Then click Save at the bottom of the Network Settings page. After that, you can manage the device in the parental control page.

    in reply to: Internet Not Available with Comcast #820
    support
    Keymaster

    @MinZhou So the pcWRT router is working as expected. The problem lies in the Internet connection. Do you know what type of Internet connection Comcast provides? Is it DHCP or PPPoE? If it’s the latter, Comcast should have provided you a user name and password to log on. You can get the connection properties from the management console for your old router.

    My past experience has been that the connection is DHCP. However, Comcast checks the MAC address on their end. So when you change router, you won’t be able to connect. And that’s why I suggested that you try cloning the MAC address before. I don’t know how you retrieved the MAC address for your old router. You might want to check your old router’s management console. The MAC address might have been cloned there so it doesn’t match what’s on the box.

    You may also contact Comcast tech support and ask them for help.

Viewing 15 posts - 1,096 through 1,110 (of 1,273 total)