[support]

So, if you enable parental control for the router, create a profile with parental control off, then put the laptop in that profile, it works. But as soon as you enable parental control for that profile, with all other options (safe search, block VPN etc.) off, and with no calendars created, you cannot see any web sites. Right? What’s displayed in the web page?

Also, do you know what Barracuda technology it’s using? I guess there’s a Barracuda Web Security Agent (WSA) installed on the laptop. Is it using the Web Security Gateway or Web Security Service?

[support]

@nman4ever Are you talking about a local printer or do you need Google Cloud Print?

[support]

Version 1.21.3 is now available. Please upgrade and see if the problems are fixed. Thanks!

[support]

Yes, the Archer C7 pcWRT is ours. However, the 300Mbps TORONTO-N should be adequate for streaming in general. Are you experiencing buffering with WiFi? Is there any difference when you connect via wire? If you have problems with both, you might want to see if there’s any difference with parental control disabled.

[support]

Guys, thanks for the feedback! Xbox is broken for now. We’ll fix this and create a new update in the next few days. Sorry, there’s no “rollback” function right now. Maybe we should add that.

[support]

@Sulde Guest network is available since version 1.21. If your version is earlier than 1.20, you need to manually upgrade to v1.20 first. See instructions here: pcWRT firmware v1.20 for TORONTO-N is available for download.

After you upgraded to v1.20, go to the System Settings page, click on “Check for Updates”. You might need to reload the System Settings page (or clean the browser cache) in order for this to work properly.

[support]

@erikrini Currently the router uses ping to check if a device is connected. Xbox does not answer ping, therefore, it’s not listed in the Connected Devices section. This will be fixed in an upcoming update.

In the meanwhile, you can use the Network Settings page to name the Xbox 360. In the “Hostnames and Static Leases” section, click the Add button. In the popup dialog, connected devices should appear under the Name dropdown. You can either identify the Xbox by name or IP address.

Once you identified the device, save the name by clicking OK in the popup dialog. Then click Save at the bottom of the Network Settings page. After that, you can manage the Xbox in the parental control page.

[support]

@Dan As it turned out, Netflix no longer request video streams by literal IP addresses. So blocking literal IP addresses will no longer block Netflix. And, if you want to set up a calendar for Netflix, take a look at this: How to set a calendar on Netflix.

[support]

@RichardGV Thank you so much for bringing this up! I’ve created a separate topic for this, in case someone else run into the same problem.

[support]

@skydogtookmycash We just published the blog post. Any feedback is welcome!

[support]

@mcpheex3 Update v1.21.2 is now available. We think we fixed the STEAM issue. Please check.

[support]

John, Update v1.21.2 is now available. We think we fixed the Status page issue. Please check.

[support]

@geekGirlFri The nohost return code means that dnsomatic cannot find the hostname passed in. Please check your dnsomatic.com page to see if you added the OpenDNS service and that it’s active. If the service is active, there’ll be a green thumb up button on the right of your OpenDNS service row.

FYI, here’s the dnsomatic API reference page: https://dnsomatic.com/wiki/api.

[support]

John, thanks for the update. It turns out that the guest network feature might have introduced a bug in the Status page. We are fixing it now and you can expect an update in the next few days. Thanks!

[support]

John, thank you very much for the feedback! Since there were no changes for the Status page in the last two updates, the page should not be broken (in theory). You are the first one who reported such problems, so please let us know a bit about your network. I.e., how you connect to the Internet and how the devices are connected to the router.

In the meanwhile, you can add new devices in the Network Settings page: in the “Hostnames and Static Leases” section, click the Add button. In the popup dialog, connected devices should appear under the Name dropdown. You can either identify the device by name or IP address.

You can either use tools provided by the OS to identify the IP address of a device (for example on Windows, open a command line window and enter “ipconfig”), or open a browser on the device and enter http://192.168.10.1/myip.html.

Once you identified the device, save the name by clicking OK in the popup dialog. Then click Save at the bottom of the Network Settings page. After that, you can manage the device in the parental control page.

[Author]

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