[support]

The router identifies devices by their MAC addresses, so it doesn’t matter whether you are connecting via WiFi or wireless. Currently, for wired devices, the router sends a ping to the device to detect connectivity. If a connected device blocks ping (such as by Windows firewall), then the router erroneously omits the device in the connected devices list. The detection will be improved to use ARP instead of ping in the future.

In the meanwhile, you may want to add the devices manually. You can add a static lease in the Network page. Click the Add button to add a static lease. If the device is connected, you might be able to find the device in the popup dialog dropdown list. You can find the IP address of a device by opening a browser on the device and enter http://192.168.10.1/myip.html. If you can’t find the device in the dropdown, then you need to find the MAC address manually also. Let us know if you need help with that.

Every device is controlled by a profile. Unidentified devices and devices not specifically assigned to a profile are controlled by the Default profile. Devices that can connect via both wire and WiFi need to be identified both ways.

P.S. clicking the refresh icon to the right of the “Connected Devices” label might bring up new devices not seen when the Status page loads initially.

[support]

Dual band gigabit version is now available: https://www.amazon.com/Archer-C7-pcWRT-SafeSearch-Management/dp/B01GLOKHAG/.

[support]

Dual band is now available: https://www.amazon.com/Archer-C7-pcWRT-SafeSearch-Management/dp/B01GLOKHAG/

[support]

Since the WiFi password is changed, you need to reconnect with the new password.

If the old WiFi password is remembered by your computer, you might need to “forget” the old password first.

[support]

Log in the router management console. Click the Wireless icon. The WiFi password is the Key field in the Wireless Security section.

[support]

Great! Yes, it’s better to keep that line also.

[support]

Thank you for your patience! I think we are closer to getting this thing resolved. The problems you are having stem from the coexistence of CovEyes and pcWRT parental control on the same device. As such, other devices are not affected.

Because CovEyes pinned Google to one IP address (in order to force SafeSearch), pcWRT has to follow suit. If a device has CovEyes parental control on, then on pcWRT, if you enable parental control for that device, Safe Search also must be turned on.

For the current problem, I think adding one more line to the Hosts file will fix it:
216.239.32.20 www.google.com

After you add this entry, wait for a couple of minutes for it to take effect. Then, restart your browser. No need to clear the DNS cache, reboot etc… Please let us know how that works.

Another question, are you sharing this device with a child? If so, is CovEyes turned off for your account?

[support]

Yes, if you turn parental control on and off consecutively, the DNS records on the laptop will be out of sync with that on the router. Therefore, the need to clear the DNS cache each time. However, the DNS caching time is only 5 seconds, so 5 seconds after you turn parental control on or off, if you restart the browser, you should be OK. BTW, is there a need to turn parental control on/off for the laptop regularly? If so, you might want to uncheck “Block proxy, VPN, TOR”.

[support]

Safe Search should be checked in order for the router to be consistent with CovEyes. And both nslookup and ping should return same IP address.

[support]

Is Safe Search unchecked on the router?

[support]

After you update the hosts file, try the ping and nslookup commands again. They should show the same IP address: 216.239.32.20. Right now, one is 216.239.32.20, and the other is 216.239.38.120. That’s the problem.

The host change will take a couple of minutes to take effect. If you still see a discrepancy, you might want to flush the DNS cache again on the laptop. Let us know how it worked.

[support]

There’s a conflict between Covenant Eyes and the pcWRT router with Google SafeSearch.

You can try add this line to the Hosts box in the System Settings page, just under the “localhost” line:
216.239.32.20 forcesafesearch.google.com

[support]

Do you have another parental control product running on the laptop?

Also, with parental control enabled, can you run these two commands from a command window and share the output?
1. nslookup www.google.com
2. ping www.google.com

[support]

What is the error? Did you get the “Site Blocked” page or the “Connection not private”/”Attacker might be trying to steal your information” error?

[support]

Tom, thanks for bringing up this issue. It is indeed a problem when you turn off parental control as a whole (not so if you simply turn off for a particular profile). This is fixed in v1.21, available now. Click the Check for Updates button in the System Settings page to update.

You need to name your devices first before they can be added to a profile. Click on the Status button to bring up the Status page that displays a list of connected devices. Named devices will display in blue, while unnamed devices will display in gray. Click on the host name to give the device a name. After that you can add the device to a profile. Other users asked similar questions, so we added some additional messages (in v1.21) to the “no devices to add” dialog to make it more informative.

[Author]

Posts