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Internet (ISP) must be connected to the port closest to the RESET button (looking at the back of the router, the fourth port counting from left to right). The other three ports are LAN ports. Is that how you connected the router?

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@justin Please send email to [email protected]. We need to look into this in more detail. Thanks!

[support]

It should do better than that without any settings change. As a comparison, can you test your speed through a wired connection when wireless connection is slow?

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@casino When you open the Wireless Settings page, you’ll see two tabs, one for 2.4GHz, one for 5GHz. By default, the 2.4GHz SSID is pcwrt and the 5GHz SSID is pcwrt-5g. You can change the SSID on the 5GHz band to pcwrt, for example. Then both bands will have the same SSID.

Since both bands are broadcasting the same SSID, your device will decide which band to connect to when you connect.

[support]

The router broadcasts two WiFi signals, one for the 2.4GHz band, one for the 5.0GHz band. Your device can connect to either one, and you can connect to the 5G sometimes (for example, when you are near the router), 2G other times (for example, when you are further away from the router and the 5G signal is weak).

The router is configured to have different SSIDs for the two bands, so that you can choose which band to connect to. Alternatively, you can give the same SSID to both bands on the router. In that case, your will see only one SSID and your device will choose which band to connect to.

[support]

You can set up a VPN server on the router. Check the LAN box under the “Network Access” section (also the Internet box if you want to access the Internet through the home VPN). Connect your remote device to the VPN and you should be able to manage the router like you are at home.

Here’s a guide to set up the VPN server: https://www.pcwrt.com/2021/01/the-complete-guide-to-setting-up-a-wireguard-vpn-server-at-home-with-pcwrt/.

[support]

@tombacca Can you send a video to [email protected]?

[support]

Please try the following steps. Let us know it works or not.
1. Power on the router. Once you see the POWER LED stops blinking, press and hold the RESET button (next to the power plug).
2. After about 5-6 seconds, the POWER LED will start to blink fast. When you see that, release the RESET button.
3. The router will reset itself and reboot (hopefully).

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When did this start happening? Was it after some changes on the router?

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A few seconds after you power on the router, the POWER LED will start to blink. Wait for a couple of minutes. The POWER LED will stop blinking and light up steady. The 2.4 GHz and 5 GHz WiFi LEDs will be on too.

Connect a computer to a LAN port on the router by Ethernet cable. The computer should get an IP address in the 192.168.10.x range.

[support]

The factory file is the proper image. Your hardware is probably not compatible.

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#1 – This may happen when the update server can’t be reached for whatever reason. Please let us know if this problem persists.

#2 – Usually this is not a problem, but sometimes a firmware update is not compatible with a backup from a previous version. In this case, the update script will bring the configuration files on the router up-to-date with the current version. But restoring a backup from the older version will mess up the configurations. It is advised that you create a new backup after each upgrade. So keep two backup files on hand, one for the current firmware version, one for a previous version in case you want to roll back to the previous version.

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TFTP method should work. There are two versions in our download page, upgrade and factory. Did you use the factory image?

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You may try ssh to the router and use mtd to flash OpenWrt. E.g., if you upload the OpenWrt image as /tmp/firmware.bin, then “mtd -r write /tmp/firmware.bin firmware” should work.

Alternatively, you can use the TFTP method mentioned here: https://openwrt.org/toh/tp-link/archer_c7#installation_or_restore_with_tftp

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You haven’t done anything wrong. Currently the router sends DNS queries out on the WAN side but your pi-hole is on the LAN side. Therefore, you’re not seeing anything on the pi-hole. We’ll see if this setup can be accommodated in a future update.

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