User Profile: support

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Viewing 15 posts - 106 through 120 (of 1,155 total)
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  • in reply to: Router availability? #5566
    support
    Keymaster

    Thanks for asking! We’ve been saying “a couple of weeks” but it didn’t happen. We’re confident about Q1 23, but we hope it’ll be sooner than that.

    support
    Keymaster

    Maybe your devices are connecting to a VLAN other than LAN, i.e., Guest, X1 etc. If Guest, X1 etc. don’t have access to LAN, then devices connected to them do not have access to the router management page.

    Another way you can restrict access to the router management page is by checking “Restrict router access” on the System Settings page.

    in reply to: OpenDNS, NextDNS, CleanBrowsing #5560
    support
    Keymaster

    In the simplest setup, you just pick the DNS service from the dropdown box in the profile. You’ll receive pre-defined blocking categories from the service provider.

    If you need more control, then you need to set up an account with the DNS service. For example, if you want to use OpenDNS Home instead of the pre-packaged OpenDNS Family Shield, here’s how to set it up on the router: https://www.pcwrt.com/forums/topic/how-to-set-up-opendns/.

    Same goes with CleanBrowsing. If the pre-defined filtering works for you, then just pick it from the DNS services dropdown. If you need more control, then set up an account with CleanBrowsing.

    In addition, you can enter your local black and white lists, which will override the DNS blocks. And you can enter time controls for specific domains for specific users. The router is designed such that you can start with almost no configuration and with the flexibility to customize your controls as much as you want.

    In general, each of the DNS filtering services has pros and cons, you’ll need to pick the ones that fit your needs. They all have pretty comprehensive databases. Here’s a data point FYI: https://www.pcwrt.com/forums/topic/dns-porn-filters-compared/.

    in reply to: Mesh Functionality of CF-XR11 #5553
    support
    Keymaster

    The mesh button does not do anything right now. We expect to add mesh functionality in a future update.

    in reply to: Whitelist only YouTube Kids #5552
    support
    Keymaster

    Would it work if you block youtube.com but allow youtubekids.com? It looks like that you can also hide YouTube directly on the iPad by blocking apps rated 12+: https://www.lifewire.com/block-youtube-on-ipad-5443103.

    in reply to: No internet when connected to modem #5539
    support
    Keymaster

    @susan Please send a screenshot of the Status page to [email protected]

    in reply to: Best hardware? #5537
    support
    Keymaster

    Features are the same across all hardware when running the premium firmware. Generally speaking, WRT1900ACS is faster than the Newifi-D2 we had earlier, which in turn is faster than the C7. Our new WiFi 6 router seemed to have better WiFi performance than the WRT1900ACS.

    If you want to connect wired access points, then WRT1900ACS and our new WiFi 6 routers are better choices.

    in reply to: Router availability? #5536
    support
    Keymaster

    It will be back next week.

    in reply to: No internet when connected to modem #5535
    support
    Keymaster

    @susan Log in to the router admin site. What is displayed on the Status page?

    in reply to: VPN Split tunnelling not working #5524
    support
    Keymaster

    Split tunneling is for destination domains/IP addresses. For example, if you set up a VPN client to tunnel all traffic through the VPN but want to exclude netflix.com, then enter netflix.com in the excluded domain list.

    In your case, you want to set up two VLANs, one with VPN, the other without VPN. Connect your TV to the one without VPN.

    For example, you can have LAN going through VPN (by checking the “enable for network” checkbox), but leave X1 out of the VPN (by leaving the “enable for network” checkbox unchecked). Connect the TV to the X1 VLAN either by wire or WiFi.

    in reply to: Disappearing networks #5517
    support
    Keymaster

    To recap, your phone displays the 2.4 GHz SSID sometimes and your TV doesn’t display the 2.4 GHz SSID at all? But other devices can see the 2.4 GHz SSID all the time?

    in reply to: NAS Device Configuration #5504
    support
    Keymaster

    You may want to enable mDNS under the Security section.

    in reply to: Router availability? #5503
    support
    Keymaster

    Currently we have the CF-WR619AC in stock which is functionally equivalent to the Newifi-D2. The CF-XR11 will be restocked soon.

    in reply to: User experience with WRT1900ACS? #5502
    support
    Keymaster

    It should be pretty stable. You’ll have the LITE version of pcWRT after you install the firmware. You can upgrade to the full version by buying a one-time license from our store.

    support
    Keymaster

    The preferred way is to use the check boxes on the Network Settings page. The checkbox on the WiFi Settings page isolates clients connected to the same SSID but not clients on the same VLAN but different WiFi bands or clients connected by wire.

    The ports are numbered 1-4 from left to right when you look at the back of the router, irrespective of the labels on the box. I.e., the port next to WAN is port 4.

Viewing 15 posts - 106 through 120 (of 1,155 total)